Privacy Policy
How Dragonrent handles your privacy
This Privacy Policy explains how Dragonrent collects, uses, shares, and protects personal information when you use our website, booking services, host tools, messaging, payments, and related support services.
Last updated: June 11, 2026
Information we collect
Account and profile details, such as your name, email address, phone number, language preference, and profile information.
Booking and hosting information, including listings, availability, reservations, guest details, reviews, support requests, and messages sent through the platform.
Payment and transaction information needed to process bookings, payouts, refunds, invoices, and fraud prevention. Payment card details are handled by our payment processors.
Identity, safety, and verification information when required for trust, security, legal compliance, or payment processing.
Device, usage, and log information, such as IP address, browser type, pages viewed, referring pages, approximate location, and cookie identifiers.
How we use information
To provide, operate, personalize, and improve Dragonrent, including search, bookings, host management, messaging, payments, and customer support.
To verify accounts, prevent fraud, enforce our terms, protect users, and keep the platform secure.
To send service messages, booking updates, account notices, security alerts, and support communications.
To analyze usage, fix issues, measure performance, and develop new or improved features.
To comply with legal obligations, tax requirements, payment rules, dispute handling, and lawful requests from authorities.
Sharing information
We share information between guests and hosts when needed to complete bookings, coordinate services, resolve issues, or provide support.
We work with service providers that help us run the platform, including hosting, analytics, email, identity verification, payment, fraud prevention, customer support, and infrastructure providers.
We may disclose information if required by law, court order, legal process, public authority request, or to protect the rights, safety, and security of Dragonrent, users, or others.
If Dragonrent is involved in a merger, acquisition, financing, restructuring, or sale of assets, information may be transferred as part of that transaction.
Cookies and similar technologies
We use cookies and similar technologies to keep you signed in, remember preferences, understand platform usage, improve performance, and support security. You can manage cookies through your browser settings, but some features may not work properly without them.
Retention and security
We keep personal information for as long as needed to provide the service, meet legal and accounting obligations, resolve disputes, prevent fraud, and enforce agreements.
We use administrative, technical, and organizational safeguards designed to protect personal information. No online service can guarantee absolute security, so you should keep your account details private and contact us if you suspect unauthorized access.
Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information.
You can update some account details directly in your profile. You may also contact us to request help with privacy rights, account deletion, or communication preferences.
International transfers
We may process and store information in countries other than where you live. When we transfer personal information internationally, we use safeguards appropriate to the information and applicable law.
Children
Dragonrent is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can take appropriate action.
Changes to this policy
We may update this Privacy Policy from time to time. If changes are material, we will provide notice through the platform or another appropriate method. The updated policy takes effect when posted unless stated otherwise.
Contact
For privacy questions or requests, contact us through the support channels available on Dragonrent or by using the contact information provided in your account or booking communications.